Fulfillment Policy, Refund and Cancellations

Water Purification System Fulfillment Policy

At Bicarbus, we are committed to providing our customers with the highest quality water purification systems and exceptional service. Our fulfillment policy outlines the procedures and standards we adhere to in order to ensure a seamless experience for our valued customers.

Order Processing:

Order Confirmation: Once an order is received, customers will receive an email confirmation with their order details.
Order Verification: Orders will be verified for accuracy, including product specifications, quantities, and shipping information.
Processing Time: Orders will be processed and prepared for shipment within [insert timeframe, e.g., 1-2 business days] of order confirmation, subject to stock availability.

Shipping:

Shipping Options: We offer various shipping options to accommodate our customers’ needs, including standard and expedited shipping.
Tracking Information: Once an order has been shipped, customers will receive an email notification containing tracking information to monitor the status of their delivery.
Delivery Time: Delivery times may vary depending on the shipping method selected and the destination. Customers can expect an estimated delivery timeframe provided at the time of checkout.

Returns and Exchanges:

Returns Policy: We accept returns of unused and unopened products within 30 calendar days] of delivery. Customers must contact our customer service team to initiate the return process.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a manufacturer defect or error on our part.
Refunds and Exchanges: Upon receipt of the returned item(s), refunds will be processed promptly to the original form of payment. Exchanges for a different product may also be arranged, subject to availability.

Customer Support:

Dedicated Support Team: Our knowledgeable and friendly customer support team is available to assist with any inquiries or concerns regarding orders, products, or installation.
Contact Information: Customers can reach our support team via [insert contact information, e.g., email, phone, live chat] during business hours.
Product Assistance: We are committed to providing ongoing support and assistance to ensure our customers get the most out of their water purification systems.

Quality Assurance:

Product Quality: We stand behind the quality of our water purification systems. All products undergo rigorous testing to ensure they meet our standards for performance and reliability.
Warranty Coverage: Our products are backed by a one-year warranty period, warranty against defects in materials and workmanship. Customers can refer to the warranty documentation included with their purchase for more information.
Customer Satisfaction: Your satisfaction is our priority. If you have any questions, issues, or feedback regarding your experience with our products or services, please don’t hesitate to contact us.

At Bicarbus, we strive to exceed our customers’ expectations at every step of the fulfillment process. Thank you for choosing us for your water purification needs.

Bicarbus LLC

5301 Pok Street

B14-G5

Houston, TX 77546

346-498-0880

[email protected]